Factors Impacting the Insurance Buying Experience

The Top 6 Factors Impacting an Insurance Buying Experience

With Vlocity’s digital insurance platform, insurers have the tools to deliver on all of the preferences of today’s insurance buyer… READ MORE

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Vlocity wins Fierce Innovation Award 2018

Fierce Innovation Awards: Vlocity Announced as Winner for 2018 Telecom Edition

Vlocity was honored to receive this year’s Fierce Innovation Award, Telecom Edition – BSS/OSS during today’s next Gen Wireless Summit in Dallas, Texas… READ MORE

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Newsweek Insurance Survey

Vlocity, Salesforce and Deloitte Team up with Newsweek to Conduct Insurance C-level Executive Study

A survey of 300 C-level insurance executives reveals some key challenges of Digital Transformation in the industry and opportunities for creating a competitive advantage… READ MORE

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Meet Salesforce Trailblazing Partner David Schmaier

As a Salesforce Trailblazing Partner, Vlocity's CEO & Founder, David Schmaier is Passionate about the Cloud, Customer Success and Building Software “in the Language of the Customer”

Read the post-Dreamforce blog post with Vlocity CEO & Founder, David Schmaier via Salesforce AppExchange’s Amanda Nelson… READ MORE

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Business Lessons From Fortnite

Drop in and Load up: Business Lessons From 'Fortnite' That You Won't Get From Business School

Just like in Battle Royale, launching your company or product presents a choice between many different strategies… READ MORE

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Cloudside Chat with Frank Wang

Rip Gerber and Frank Wang Discuss the New Mobile Mandate and Advent of “Opti-channel” Experiences

I was able to catch up with our Vlocity Mobile Head Frank Wang and find out a bit about what makes him tick, his passions and what he thinks about the IoT revolution… READ MORE

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Insurtech Can Start with Your CRM

Insurtech Can Start with Your CRM

Innovation in the industry is still going strong as the Vlocity Insurance team learned at DIA Amsterdam this spring, where we joined Salesforce on stage for a joint presentation and demo of our new claims solution… READ MORE

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Cloudside Chat with Catherine Sloan

Cloudside Chat: Rip Gerber and Catherine Sloan Discuss Customer Success and How Women Are Shaping the Industry Cloud

I learned a lot about what success really means in the industry cloud, how women are leading in the advancement of industry cloud, and the key ingredient in Vlocity’s secret sauce… READ MORE

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Cloudside Chat with Adam Rutland

Cloudside Chat: Adam Rutland and Rip Gerber Discuss the Salesforce AppExchange, DevOps and What It’s Like Being a World-Famous Trailblazer

At the Vlocity HQ this week, I caught up with Adam to hear more about the latest happenings on the Salesforce AppExchange, and life after being profiled in Marc Benioff’s Dreamforce presentation… READ MORE

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The 3 Secrets of Vertical Cloud Software

Cloudside Chat: Rip Gerber and Dominic Dinardo Discuss the “3 Secrets of Vertical Cloud Software”

At the Salesforce London World Tour this week, I sat with Dominic to learn more about his success strategies leading European operations at Salesforce, Veeva and Vlocity… READ MORE

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Rip Gerber Sits Down With New Head of Public Sector Sales

Cloudside Chat: Rip Gerber and Sumant Anand on How the Cloud and Mobile are Transforming the Public Sector Experience

Vlocity’s Chief Marketing and Alliance Officer Rip Gerber sat down with new Head of Public Sector Sales Sumant Anand to discuss the cloud gap in public sector, $600 hammers, Al Gore and transformation in the industry Cloud… READ MORE

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Vlocity and Salesforce On Stage at DIA Amsterdam 2018

Vlocity and Salesforce On Stage at DIA Amsterdam 2018

Vlocity will be teaming up with Salesforce to demo Vlocity’s latest in digital end-to-end claims management and will have a demo space throughout the conference… READ MORE

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The Robots Are Coming 10 Truths Telcos Need to Prepare For

The Robots Are Coming: 10 Truths Telco CEOs Need to Prepare for Now

If you are a telco leader, you are already working hard to “digitally transform” your operations, learn how to keep pace with the myriad acceleration of technology that continuously resets your industry… READ MORE

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A Foundational Step in Digital Transformation

A Foundational Step in Digital Transformation

Not only are Millennials comfortable doing everything online today, but there are self-sufficient consumers of all ages and demographic segments who would prefer to do product research, get a quote… READ MORE

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TM Forum Excellence Awards Finalist 2018

Vlocity Named a Finalist for TM Forum’s 2018 Excellence Awards

Vlocity is a finalist in the TM Forum Excellence Awards 2018 category: Operational Transformation and Agility Award… READ MORE

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What Telecoms CEOs Really Said at MWC

What Telecoms CEOs Really Said at MWC

Good news: every telecom company now has a “Go Digital” strategy. The challenge? Few have a real plan to make smart use of new digital strategies, and fewer still are reporting real results from massive “digital” investments… READ MORE

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DIA Names Vlocity as a Top 100 Insurtech

Vlocity Named as One of Digital Insurance Agenda’s Top 100 Insurtechs

Roger Peverelli and Reggy de Feniks, Founders of Digital Insurance Agenda and leading insurtech influencers, compiled one-page overviews of their picks for the top 100 insurtech companies globally and Vlocity made the cut… READ MORE

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On-Demand Insurance in the Cloud

On-Demand Insurance in the Cloud with Vlocity

It’s not surprising that on-demand insurance and micro coverages are becoming the next generation of insurance. Simple transactions with no paperwork done from a mobile device are commonplace for younger generations… READ MORE

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Insurance Software Designer Interview

From Life Insurance Agent to Vlocity Insurance Software Designer

The Insurance team at Vlocity includes several people with former lives in the insurance industry, including Todd Sears, who started his career as a life insurance agent… READ MORE

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Making Insurtech a Reality

Making Insurtech a Reality

New insurtech startups are offering insurance-on-demand and delivering virtual agents and mobile experiences to appeal to millennials and other digitally savvy consumers… READ MORE

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The State of Digital Transformation

The State of Digital Transformation

There were more than 170,000 conference participants, and Vlocity hosted more than 200 customer/prospect meetings and over 40 product overviews, customer sessions, and CXO events… READ MORE

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Employee Enrichment A Benefit of Digital Transformation

The 7 Business Benefits of Digital Transformation

Vlocity is at the forefront of bringing modern, digital tools to an ever-increasing number of enterprises. Read More…

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Becoming an Omnichannel Insurer

Becoming an Omnichannel Insurer

“Omnichannel” has become a focus of so many companies today, but consumers take it for granted, they can engage with companies they do business with when and how they want and always have consistent, high-quality, experiences… READ MORE

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IT Modernization A Benefit of Digital Transformation

The 7 Business Benefits of Digital Transformation

IT budgets are bloated with costly internal resources, external consultants and software and hardware maintenance fees. Read more…

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How to Add Dash DocSet to Lightning Environment

Vlocity’s Matt Goldspink Shows Users How to Add Dash DocSet to Their Lightning Environment

How to establish a home for developer docs in Salesforce Lightning using Dash. Read More…

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Outstanding Operations A Benefit of Digital Transformation

The 7 Business Benefits of Digital Transformation

In this blog, I would like to focus on those other areas of the enterprise that have an equal, if not greater, impact on customer experience—notably, the back office operations… READ MORE

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The Millennial Opportunity for Insurance Carriers

The Millennial Opportunity for Insurance Carriers

As the digitally-savvy Millennial generation dominates the marketplace, accounting for over 75% of the global market by 2025, the longstanding insurance industry is evolving rapidly to serve this generation… READ MORE

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Add an Alternative to Google Maps in Lightning Environment

Vlocity’s Matt Goldspink Describes How to Add an Alternative to Google Maps in the Lightning Environment

How to add a map component to Lightning other than Google Maps. Read More…

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Vlocity Helps Government Service Agents be More Effective

Helping Government Customer Service Agents Be More Effective

In my role as General Manager of Vlocity Public Sector, I spend a lot of time with government employees working hard to provide a better customer experience for people who need assistance from their agencies… READ MORE

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Customer Loyalty & Advocacy A Digital Transformation Benefit

The 7 Business Benefits of Digital Transformation

I’d like you to consider customer loyalty and advocacy as the culmination of all sales, service and marketing customer experiences, with different strategies to consider once you have achieved a loyal base of customers… READ MORE

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Product & Service Innovation Digital Transformation Benefit

The 7 Business Benefits of Digital Transformation

Let’s focus on a few areas of digital Product & Service Innovation that are creating dramatic changes in how companies perceive products, services, and how they create faster enhancements to meet rapidly changing demands… READ MORE

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Service Excellence A Benefit of Digital Transformation

The 7 Business Benefits of Digital Transformation

It goes without saying that delivering outstanding customer service is critical to company success. According to Forrester, 72% of businesses say that improving customer experience is their top priority… READ MORE

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Selling Success A Benefit of Digital Transformation

The 7 Business Benefits of Digital Transformation

Selling Success is perhaps the most important business benefit because it represents a boundless opportunity for value creation, but there is a finite limit to their impact on the bottom line… READ MORE

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Benefits of Salesforce Lightning

Matt Goldspink, Lead Engineer at Vlocity, Shares His Appreciation for Salesforce Lightning: The “OTHER” JavaScript Framework

Naturally, Matt has a lot to say about Lightning from a technical development standpoint and he’s excited to share his views on how to leverage the powerful capabilities that support its amazing design and architecture… READ MORE

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Seven Business Benefits of Digital Transformation

The 7 Business Benefits of Digital Transformation

These days, we hear the term digital disruption everywhere – in the media, from industry leaders and from emerging entrepreneurs. While the shockwaves may be accelerating, the concept of digital disruption is not new… READ MORE

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JJ Jakubik On Stage At Salesforce TrailheadX Keynote

Vlocity Chief Architect J.J. Jakubik Takes the Stage with Salesforce President and Chief Product Officer Alex Dayon at Salesforce's TrailheaDX Keynote

The successful relationship between Salesforce and Vlocity is well documented, and Vlocity has been quick to leverage Salesforce to develop 15 releases – rapidly becoming the fastest growing Salesforce partner in the ecosystem… READ MORE

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Vlocity at Delta Dental Summit 2017

Vlocity Looks Forward to Meeting You at This Year’s Delta Dental Summit, June 20 – June 23, Seattle, Washington

A diverse range of associates, partners, stakeholders, and providers will be in Seattle to attend Delta’s Tactical Skills Conference and learn how the organization is simplifying processes… READ MORE

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Vlocity at TINtech 2017

Vlocity Insurance Industry Experts Attended TINtech 2017 in London, England

In addition to inspiring keynote presentations and industry-advancing panel discussions, TINtech is founded on a mission to help promote effective technology strategies that deliver operational efficiencies… READ MORE

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Salesforce World Tour Paris

Meet with Vlocity At Salesforce World Tour Paris – 8 June 2017 | Paris, France

This popular event promises inspiring keynote speakers, special guests and a diverse range of presentations, demos and opportunities to collaborate. Vlocity will be there… READ MORE

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Vlocity Partners With Bluewolf

Vlocity Partners With Bluewolf to Offer Enhanced Customer Intelligence and Agility

The constant flow of digital information is creating new challenges and demands, and to stay competitive, communication service providers (CSPs) will require faster and more reliable deployments via a single digital platform… READ MORE

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Job Hunting Success with ACCES Employment

Finding Your Future with ACCES, Enabled by Vlocity

ACCES selected Vlocity and Salesforce to initiate a wide-ranging digital upgrade and provide a modern client portal to enhance the customer experience, streamline applicant intake, and transform the pre-arrival process… READ MORE

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Salesforce World Tour London 2017

Looking Forward to a Perfect Salesforce World Tour London with Vlocity and Customer-centric Industry-Cloud Apps. May 18, 2017 – London, United Kingdom

If you’re like the industry experts here at Vlocity, you’ve been counting down the days until Salesforce World Tour swings into London and the conference kicks-off with a prized assortment of keynote speakers… READ MORE

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TM Forum Live 2017

Four Perfect Days with Vlocity Communications & Media at TM Forum Live! in Nice, France 15–18 May, 2017

TM Forum is the global industry association for digital business, helping to connect talented individuals, leading companies, and diverse ecosystems to accelerate digital business transformation… READ MORE

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Azur to speak at DIA 2017

Azur Reimagines Insurance. Learn About their Vision at DIA Amsterdam 2017

Vlocity and Azur will be presenting at DIA 2017 in Amsterdam on May 10 and 11. Read more…

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2017 TM Forum Excellence Awards

Vince Lombardi, Vlocity and the TM Forum Excellence Awards

Last year the winners included Salesforce, O2 and KPN: The best-of-the-best in the communications space. And for 2017, the slate of finalists is a “who’s who” of innovators… READ MORE

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Telecom Retail Stores

Telecom Retail Stores: Still Important, but Lack Modern Digital & Omnichannel Capabilities

Store associates often lack visibility to customers’ preferences, usage, billing and interaction histories, and struggle to make personalized plan and device recommendations… READ MORE

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Salesforce, Vlocity And Cloud-Based Connections In 2017

Salesforce, Vlocity And Cloud-Based Connections In 2017

With an impressive array of speakers, industry experts, special panels, inspirational sessions and product showcases all lined up, Salesforce has again raised the bar for what it means to present a world-class tech conference… READ MORE

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The Cloud Platform for Health Insurance

The 3 Biggest Challenges Facing Health Insurers Today

I’m Kevin Riley, General Manager and VP of Health Insurance at Vlocity, and we are focused on combining decades of healthcare expertise with decades of software delivery to build the next generation of the Cloud Platform… READ MORE

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Vlocity Partner Matrixx Wins Stevie Award

Go Digital™ Wins Gold Stevie Award, Congratulations Jennifer Kyriakakis

Vlocity strategic partner and Go Digital™ co-creator MATRIXX is not only changing the way communications companies offer their products and services, MATRIXX is also changing the landscape for women entrepreneurs worldwide… READ MORE

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Sky Italia Transforms Customer Experience

Sky Italia Transforms the Omnichannel Customer Experience

Sky Italia, Vlocity and Salesforce executives share the results of Sky’s digital transformation journey. Read more…

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Vlocity and Salesforce Help Refugees

Vlocity and Salesforce Help Refugees Find H.O.M.E.

This year, Vlocity is honored to reflect with Salesforce on a community project we started work on at the end of last year with WoodGreen Community Services, a local non-profit in the Toronto area… READ MORE

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Top 10 Industry Cloud Moments from Dreamforce 16

Top 10 Industry Cloud Moments from Dreamforce ’16

Even if you were at Dreamforce, you might have missed all of what Vlocity hosted and delivered, as we were often in many places at once.  So here’s a recap of the Top 10 Industry Cloud highlights from Dreamforce ‘16… READ MORE

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Vlocity Public Sector Sponsors ISM

Vlocity Sponsors ISM for the Second Consecutive Year

Vlocity is excited to share at this year’s ISM our product development and growing customer base of HHS agencies. Read more…

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VTALK for Vlocity Communications Cloud

The Telco Customer Experience – Reinvention from the Outside In

Communication Service Providers are getting hit hard on all fronts: demanding customers, innovative new competitors, tough regulatory constraints and brutal economic environments across the globe… READ MORE

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Modernize Industry CRM

Vlocity Modernizes Industry CRM Without “Rip and Replace”

David Schmaier set out to build industry-specific apps for communications, insurance, health insurance and public sector. Read more…

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Toronto WoodGreen

Transforming People’s Lives with Apps, One Family at a Time

Dan Israel, Vlocity Public Sector GM, Discusses a Unique Partnership Among the City of Toronto, WoodGreen Community Services. Read more…

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Leadership Principles

An Oak Tree & Two Leadership Principles That Matter Most

The Public Sector is rapidly adopting Vlocity Industry Cloud apps, and ARBOLA is one of the earliest implementers of Vlocity Industry Cloud apps built on the Salesforce platform… READ MORE

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Sponsor ISM

Vlocity to Sponsor ISM for the First Time

The ISM Conference brings together state and local government health and human services (HHS) agencies from around the country to share best practices and innovations in technology… READ MORE

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Pursuit of Happiness

Curry and the Pursuit of Happiness

Advice from the happiest company in the cloud: Mark Richards, Founder and CEO of makepositive, speaks with Rip Gerber, Vlocity CMO and Head of Alliances, on how to make happiness a competitive advantage… READ MORE

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Salesforce Watch Partner

Salesforce Announces New Partner Apps for Apple Watch

The Vlocity Wear app for Communications and Media by Vlocity connects to Salesforce Sales Cloud and Service Cloud, providing reps with customer profile data that enables them to initiate tasks… READ MORE

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Empowering Insurance Agents

Empowering Agents In The New Insurance World (Part 1)

The insurance industry is changing fast. Consumers expect every interaction to be as personalized, convenient and fast as streaming movies or ordering shoes online… READ MORE

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Industry Software Veneer

How to Spot Industry Software Veneer (Part 1)

In woodworking, veneer refers to thin slices of wood that are designed to make inexpensive furniture look more expensive and solidly built.

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Public Trumps Private

Why “Public” Trumps “Private” in the Industry Cloud

There are many instances in which “private” can be a good thing (think private lessons or private parties), but the cloud isn’t one of them.

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Ajay Batish Incapsulate

From the White House to the Home Garden: An Interview with Ajay Batish, CEO, Incapsulate

Incapsulate, one of the first IT consultancies to partner with Vlocity, delivers solutions to all levels of government, from the White House on down… READ MORE

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CSP to DSP Mandate

The CSP to DSP Mandate

Their sales and support operations, built upon voice communications with knowledgeable Customer Service Agents in efficient call centers were the envy of the rest of the industries, who adopted similar approaches… READ MORE

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Building a Cloud Company

How Golf is Like Building a Cloud Company

Keste, an early and leading innovator in CRM, was one of the first partners to sign with Vlocity, shortly after Vlocity’s Industry Cloud launch at Dreamforce’14… READ MORE

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Industry Mobile Apps

Introducing Vlocity Industry Mobile Apps

What distinguishes a great enterprise mobile app is the simplicity and fun in using it. Read More…

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Sky Italia Customer Experience

Vlocity to Transform Sky Italia’s Customer Experience

Sky Italia has selected Vlocity Communications and Salesforce to help it modernize its customer service experience. Read more…

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CRM Watchlist

Vlocity Named Company to Watch in the CRM Watchlist

We are thrilled to announce that Vlocity received an Honorable Mention and Company to Watch designation in this year’s 2015 CRM Watchlist.

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Year of the Industry Cloud

2015: The Year of the Industry Cloud

Over the course of this next year, the Industry Cloud will rapidly accelerate as companies of all sizes come to expect their cloud apps to both be tailored for their industry and to keep pace with rapid industry changes.

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Government-Specific Apps

Time for More Government-Specific Apps in the Cloud

I’ve had first-hand experience with this trend, working at Google with many federal, state and local government agencies to move their email and collaboration services to the cloud with Google Apps… READ MORE

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Templates and Accelerators

Why Templates and Accelerators Are Not the Same as Industry Apps

Today, technology companies and consultants alike offer “Templates” or “Accelerators” to help you get up and running on ‘customized’ solutions to run your business… READ MORE

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Dreamforce 2014

Vlocity @ Dreamforce 2014

Last week Vlocity launched our first products at Dreamforce 2014 in San Francisco. Read more…

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Introducing the Industry Cloud

Introducing the Industry Cloud with Vlocity

We started Vlocity on a simple premise: organizations should not have to choose between industry-specific software or cloud software… READ MORE

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