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Transform to GrowRedefining a Digital B2B Experience

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Industry Cloud For Communications

Intelligent Service
Experiences

Empower Your Agents with Industry Rich Intelligence. Understand Your Customers Best.

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Delight
Retail Customers

Deliver the Personalized and Seamless Retail Experience that Customers Crave.

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Orchestrate
the Perfect Order

Personalize to the Individual & Protect Margins through Guided Selling.

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GoDigital™ with
Vlocity & Matrixx Software

Differentiate the Subscriber Journey with Telco-rich Digital Experiences Across Every Channel and Device.

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Digital Transformation

Communications and media companies are facing unprecedented industry disruption and their legacy systems and disjointed processes often create barriers to business agility and innovation. Industry disruptors understand the importance of adopting Agile ways of working, and deploying cloud-native, digital BSS applications built on a common technology platform. Learn how service providers are increasing their business agility, delivering a differentiated customer experience, and transforming their businesses using Vlocity Communications.

When Simplification Becomes a Digital Differentiator at KPN

Transforming the B2B Customer Experience at TELUS

Digital Transformation at Telia

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The Vlocity Digital Communications Platform

Unlike traditional policy-centric core processors, Vlocity Insurance has been designed from inception to deliver the best digital experiences for the user. Built 100% on Salesforce, Vlocity Insurance offers the ability to craft comprehensive digital journeys across the entire customer lifecycle.

Complete Policy Lifecycle

Vlocity Insurance brings the entire policy lifecycle to the Cloud - from the quote to bind process to transactional service, claims, and renewals. The Vlocity Process Library provides dozens of pre-configured transactions that you can download, or you can design your own through Vlocity’s drag-and-drop tooling.

True Omnichannel Delivery

Vlocity Insurance offers six optimized applications out-of-the-box, each of which can be customized with your own branding. Applications include:

Producer portals (Salesforce Lightning Experience)
Policyholder and Broker portals
Consumer and Producer mobile applications (iOS and Android)
Contact Center consoles (Salesforce Lightning Experience)

Agile Middle and Back Office

The speed and depth of Vlocity Insurance comes from easy-to-administer middle and back office engines, providing services that run in the Cloud and can be managed by business people with no code.

Product set-up, including coverage terms and insured item facts
Rules for policy configuration, underwriting and claim adjudication
Rating algorithms, including matrix look-ups and calculations
Dynamic document generation and forms management
Open connectors for real-time AI integration

Data & Integration

Vlocity Insurance provides dozens of insurance-specific objects, all 100% additive to Salesforce objects. Claims, Insured Items, Coverages, Policy Transactions and more are pre-configured yet easily extensible through Salesforce administrative screens. For data that resides outside Salesforce, Vlocity provides a series of Integration tools to easily connect to REST and SOAP endpoints.

Vlocity Communications Customers

We put our Customers first and make them wildly successful with our industry cloud apps and mobile apps. Learn more about how our Customers are benefiting from Vlocity-driven digital transformation.

How to Be a Master Disruptor

Mastering Digital Transformation

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Vlocity Helps Visible with Unique, “App-Based” Mobile Experience

Vlocity Omniscript enables elegant experience across web, iOS and Android devices.

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Orange choose Vlocity for Digital Transformation

Orange Poland and Belgium sales and partners can sell new innovative products and services smarter.

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B2C Digital Transformation at Telstra

Australia's leading telecommunications and information services company, with one of the best known brands in the country.

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TELUS: 'The Likelihood to Recommend'

Accelerate time to market with new B2B offers and reduce quote to contract cycle time.

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Telia Finland Transforms its B2B & B2C Customer Experience

Accelerate time to market with new products and services, improve sales and service efficiency.

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Testimonials

Learn how Vlocity Communications customers are benefiting from the Industry Cloud.

Voice of the Customer

See Vlocity Communications Customers in Action

T-Mobile

TELUS

KPN

Your Telecommunications Guide to Digital Transformation

Vlocity Communications plays a central role in your digital transformation, enabling you to rapidly build a vision, experience near-term success, and progressively build over time. Vlocity’s expertise in Telecommunications digital transformation entails not just deployment of technology, but the development of digital skills and an agile culture.

Digital Maturity Check

A few simple questions can help establish your digital readiness and start a case for change. These questions uncover digital deficiencies that Vlocity Communications can quickly solve. For example:

Can you deliver a quote online in real-time?
Can subscribers pay their bill their Smartphones?
Can you personalize products and services in real-time that protect your margins?
How long, and how much does it cost, to introduce a new product?

Digital Empowerment

In the span of 2-5 months, Vlocity Communications can be deployed into production for one or more channels. This rapid approach not only demonstrates the capabilities of the software, but also empowers your organization with agile, cloud-native innovation.

Rules-Based Offer Designer
Digital Experience Design and Implementation
Integration Configuration, including Transformations
Multi-site Quoting & Order Capture

Digital Transformation

Following the Empowerment phase, your team will be able to measure the impact of the initial implementation and plan for broader transformation across the enterprise. Digital transformation programs gain momentum through consistent, periodic releases, with each phase leveraging learnings of the prior. Vlocity recommends releases every 6-12 weeks and supports the gradual reduction of legacy systems over time.

Vlocity is the Thought Leader in
Communication Solutions

WSJ: Vlocity Raises $50M for Industry Specific Software on Salesforce Platform

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Vlocity is the Fastest Growing Software Company on the Salesforce AppExchange

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Vlocity Is Supercharging The Veeva Model

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Ask the Experts

Vlocity’s team of industry experts brings decades of experience delivering customer relationship management systems for global companies. We are happy to answer any questions you might have. Please reach out to our experts via the forms below.