Customer Service Contact Centers

Elegant. Integrated. Easy. Reduce handle times and make new representatives proficient with effortless guided transactions.

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Overview

Vlocity’s Insurance Contact Center elegantly manages the complexities of an insurance contact center, reducing call handle times and enabling new reps to become productive in no time. Designing, deploying and maintaining your contact center in the cloud has never been easier.

  • Seamless workflows across disparate systems
  • Tailored data and actions by caller type
  • Dynamic, contextual offers

Key Features

  • Dozens of Pre-Configured Service Interactions
  • Dynamic Caller Console
  • Intelligent Offers
  • Clickstream Analytics
  • Seamless Microservices Integration
  • Seamless CRM Integration
  • Omnichannel Deployment for Web and Agent Portals

Customer Service Contact Center Customers

Unleashing Digital Transformation

with Vlocity and Salesforce

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